Certification Illustrates Localization Leader’s Commitment to Excellence in Delivering Quality Translation and Globalization Services
Beijing, China (November 11, 2008) – CSOFT International Ltd., a leading provider of multilingual localization, testing and outsourced software development for the global market, announced today that it has achieved the International Organization for Standardization’s (ISO) 9001:2000 certification.
“We’ve always made quality and customer satisfaction our number one priority,” said Shunee Yee, CSOFT President and CEO. “Achieving ISO certification validates CSOFT’s implementation and maintenance of the quality management system that ensures consistent and higher quality translation service, improved customer satisfaction, best-of-class localization processes and increased productivity. We are extremely proud of this significant achievement, which further accredits the company’s dedication towards professionalism and our long standing quality policy of Passion for Excellence.”
The ISO 9001 audit was performed for CSOFT by the BSI Group–the world’s largest and most influential management systems registrar. The external 5 day on-site audit has demonstrated that the Company’s quality management system fully conforms to the requirements of the ISO 9001:2000 Standard and that CSOFT adheres to its own highly challenging quality policies and objectives.
“The assessed Quality Management System provides for the highest quality standards and process controls based on the requirements of the ISO 9001:2000 standard,” comments Lane Ji, BSI China Lead Assessor. “They demonstrated unwavering focus in creating and implementing a QMS system which provides for continuous improvements in service quality, increased customer satisfaction, and a dedicated, systematic approach to overall quality management.”
ISO 9001:2000 standard specifies QMS requirements focused on an organization’s ability to meet and improve upon customer satisfaction and quality requirements. CSOFT has established its own QMS early on to support its long-standing commitment to customer satisfaction. By identifying areas for improvement, creating recommendations to resolve identified gaps, and executing against these recommendations, CSOFT ensures that it has the global processes necessary to consistently improve service quality on a regular, quantifiable, and demonstrable basis.
CSOFT provides a broad range of language and technology solutions in over 70 languages for a variety of industries such as IT, Life Sciences, Manufacturing, Automotive, and Financial Services. CSOFT has one of the largest technical resources in Asia with a global network of operations spanning Boston, San Francisco, Japan, Germany, Canada and Australia as well as language teams in all major European and Asian markets. This unique background allows CSOFT to provide quality and affordable globalization solutions that are both scalable and flexible.
About CSOFT International
CSOFT International Ltd. is a world leader in localization and globalization consulting services, providing turnkey solutions for companies facing the challenges of engaging customers and markets across linguistic and cultural barriers. Recognized as one of the Top Innovative Companies in 2011 by IDC we have an award-winning international team. In 2012, the company’s CEO was named one of Fortune Magazine’s 10 Most Powerful Women Entrepreneurs and a Tech Disruptor by CNN Money.
Joanna M. (U.S./Europe)
Lisa Chan (Asia)